Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services provided by Zauber Technologies
(“Zauber Technologies”, “we”, “us”, or “our”).

1. General Policy
   Refunds and cancellations depend on the nature of the service, project stage, payment
   status, third-party licensing, and applicable contractual terms.
   Where a separate proposal, quotation, Statement of Work, or service agreement contains
   specific refund or cancellation provisions, those provisions will apply to the relevant
   engagement.
   
   

2. Software Licenses and Subscriptions
   Where Zauber Technologies purchases or facilitates the purchase of third-party software
   licenses or subscriptions on behalf of a client, such licenses are subject to the respective
   third-party provider’s refund, cancellation, renewal, and licensing policies.
   Once a third-party subscription or license has been purchased or activated, refunds may
   not be available from Zauber Technologies unless the applicable provider approves or
   permits the refund.
   
   

3. Implementation and Professional Services
   Payments made toward implementation, consulting, customization, development,
   integration, configuration, training, or other professional services may become non-
   refundable once the relevant work has commenced.
   If a client requests cancellation after work has commenced, charges may apply for:
   • Work already completed;
   • Development already performed;
   • Consulting hours used;
   • Resources allocated;
   • Third-party costs;
   • Expenses incurred;
   • Approved deliverables or milestones.
   
   

4. Advance Payments
   Where a project requires an advance payment, work may begin only after the required
   payment has been received.
   Advance payments may be non-refundable once work, resource allocation, procurement,
   or third-party subscription activation has commenced, subject to the applicable
   agreement and law.
   
   

5. Project Cancellation by Client
   If a client wishes to cancel a project, the client should submit a written cancellation
   request.
   Zauber Technologies will assess:
   • Work completed;
   • Outstanding deliverables;
   • Payments received;
   • Third-party costs;
   • Resource commitments;
   • Applicable cancellation terms.
   Any eligible refund, if applicable, will be determined according to the signed agreement.
   
   

6. Delays Caused by Client
   Project timelines may be affected if the client delays:
   • Providing information;
   • Providing approvals;
   • Providing access;
   • Providing data;
   • Completing testing;
   • Making required payments;
   • Providing feedback.
   Such delays may result in revised timelines and, where applicable, additional charges.
   
   

7. Support and Retainer Services
   Support, maintenance, or retainer services are subject to the applicable support
   agreement.
   Unused support hours are not automatically refundable unless specifically agreed in
   writing.
   
   

8. Refund Processing
   Where a refund is approved, it will generally be processed using the original payment
   method or another mutually agreed method.
   Processing timelines may depend on the payment provider or financial institution.
   
   

9. Taxes and Charges
   Applicable taxes, payment gateway charges, transaction charges, third-party fees, or other
   non-refundable costs may be deducted where legally and contractually permissible.
   
   

10. Changes to This Policy
    We reserve the right to update this policy from time to time.
    The latest version published on the Website will apply to future transactions unless
    otherwise agreed.
    
    

11. Contact
    For cancellation or refund-related requests:
    Zauber Technologies
    Email: monik@zauber.in
    Mumbai, Maharashtra, India